microsoft

As a Content Designer, I specialize in writing clear, concise, and compelling copy. I engage words, data, and visuals to create empathetic and inclusive experiences that help users connect to and get the most out of a product.

 

INCLUSIVE LANGUAGE

Empowering Microsoft users and employees to communicate inclusively with confidence.

My Role

Co-lead a full-scale refresh of Microsoft’s Inclusive Language feature in Word, Outlook, Editor browser extension, and PowerPoint.

Approach

Apply research and a core set of principles to determine the potential harm of nearly 2,000 biased terms and craft guidance that helps users make an informed decision without feeling overwhelmed. Partner with linguists, Diversity & Inclusion experts, and identity groups to ensure our recommendations reflect the preferences of impacted communities.

Next steps

  • Create an iterative process to track inclusive language trends and update guidance.

  • Expand coverage of the inclusive language terminology dataset.

  • Partner with PR and marketing to explore storytelling opportunities.


SUGGESTED REPLIES

AI-powered suggestions help users quickly respond to messages with a simple click or tap on their device.

My Role

Led the review and edit of more than 16,000 algorithmically compiled text strings for Suggested Replies, an Outlook and Teams feature that offers users a selection of three short and contextually relevant responses.

Approach

Established and standardized a set of guidelines on how to craft responses that express Microsoft’s voice and tone while authentically reflecting words users would choose to write themselves. The guidance is a resource for writers, designers, engineers, and whoever else may work with words in Office and Window products.

Outcome

Suggested Replies currently saves users millions of keystrokes each month and is supported in several languages, including Spanish, French, German, Chinese, Swedish, Korean, Hungarian, and Arabic.

 

PERSONALITY CHAT

Distinct bot personas that instantly add character and charm to conversational agents.

My Role

Co-developed 5 bot personas designed to help brands provide their customers with an engaging, intelligent, and resilient chat experience.

Approach

Researched and compiled some of the most popular small-talk questions that customers ask bots. Applied principles to write thoughtful, inclusive, and sometimes even playful answers that strike the right tone while avoiding embarrassing dead-end conversations.

Outcome

100 chit-chat scenarios for each personality that can answer over 10,000 questions. The personas are available across 9 international markets and frequently requested by Fortune 500 Companies.